Frequently Asked Questions:

Click "Register"and then complete all the required fields.

We have tried to ask you for the minimum required information to help save you time.

should take no more than a couple of minutes.

We very much hope that you will want to shop with us again and again. And we want to make this as easy and quick for you as we can.

By registering an account, this will allow you to place orders and checkout more quickly in the future.

It will also allow you to store delivery addresses, check you order history, and also receive regular updates on our latest offers and news.

Registering will also allow us to send personalised offers just for you.

Yes, you have to register on the website too. When you register, you will be asked to enter your shareholder number.

Yes, once you enter and save your shareholder number, all of your online purchases will be recorded together with your branch purchases.

No problem, please contact us directly and we will ensure any orders you have placed will be added to you purchase history. We can also help you add your shareholder numbr to your online account.

You can also do this yourself if you wish. To do so, please log in visit My Account to register your shareholder number in the relevant field.

Please visit the Log-In/Register page.

Click "Forgot Password?", enter your registered e-mail address and click then "Change Password".

You will receive an email with a link to reset your password.

Please follow the instructions in that email and you will be able to change your password

To add/ update your information, please visit My Account home page and change the relevant fields.

• If you are a new customer, please register by providing your details on the "Register" page
• Otherwise, enter your registered e-mail and password and log in
• Find the products you want, choose your quantities and "Add to Cart"
• When you are finished shopping, click on the shopping cart icon in the top right corner of the page.
• Click on "Checkout"and follow the instructions. You should be finished in a few minutes!

This can done easily in the Shopping Cart or Checkout.

If you want to change the quantity of an item, simple press the up or down buttons next to the quanity box to increase or reduce the number of that item

If you want to remove a product completely, just click the Trash button next to the item.

You can cancel your order at any time before your delivery is out for delivery.

Simply log-in, go to My Account > My Order History.

Select the order you wish to cancel.

If you are still able to cancel your order, you will see a 'Cancel' button.

Simply press the 'Cancel' button.

Alternatively, you can contact us directly on 600 548884 and we will cancel the order for you. Please make sure you have your order number ready if you do contact us.

For more information about cancelling orders, please visit the Delivery Information section

Our minimum order value is AED100

We offer Free Delivery on all our orders.

There are 2 easy ways to do this:

1. You can create a shopping list, which means you can log in at any time and easily order a complete shopping list in only a few minutes.
2. You can go to your Order History, find the relevant order, click on it and press "Re-Order". Then checkout as normal.

You can check your order history by visiting "My Order History"from the My Account menu.

We know that some people like to order the same items/list of items on a regular basis. And we want to save you as much time as possible when shopping with us.

By creating a Shopping List, this allows you to save time when you shop online with us.

No need to browse or search for your favourite products.

You can just go to your shopping list, add the whole list or selected items to your cart and either checkout or continue shopping to add other items to your cart.

We delivery every day from 8:00 am to 12:00 am

To make things more convenient for you and to help you manage your time, you can choose your preferred delivery slot during the checkout process.

For more details please see the Delivery Information page

You can see the status of your order by logging in, going to "My Account"and then "My Order History"

Click on the relevevant order and the status will be shown:

"In Process"means we are preparing your order

"Shipped"means your order is out for delivery

"Completed"means your order has been delivered

"Cancelled"means your order has been cancelled

You can also contact us on 600 548884 and we will update you with your order status. Please do have your order number ready if you contact us.

We Currently deliver to Sharjah City only, Delivery to to the Central and Eastern Regions will be available in future, so please check the website or our social media channels for updates.

You can contact our customer care department from 7:00 am until 1.00 am every day via any of the following:

Phone: 600 548884

Email: customercare@shjcoop.ae

Chat: Click on the Chatbox on any of page of the website to talk to us in real time

We accept the following payment methods:

• Credit/Debit card on the website
• Credit/Debit card on delivery
• Cash on delivery

We currently accept the following cards:

1. VISA
2. Mastercard

Yes, you can be 100% sure that our website is safe for credit card transactions. We have partnered with very trusted partners to handle your payments in the most secure manner.

Yes, it can. You can choose any delivery address as long as it falls within our delivery locations.

Although we think you may be more comfortable placing large grocery orders on a desktop computer, you can of course use your mobile to order. The process is exactly the same.

We will launch an app in the future, which will allow you to enjoy even more personalisation and services.